How to get better reporting from public employment services in BH?

8. August 2011.

Despite the fact that issue of enormous unemployment rate in B&H is constantly on top of the priority list, figure of more than half a million unemployed persons registered with employment services proves that very little has been done so far, when it comes to dealing with this problem. In that context, one question emerges and it is the question of role and responsibilities of public employment services as the key institutional actors at the labor market that has been characterized by many reports as dysfunctional and inadequately flexible.

According to results of a completed research on possibilities for measuring work success rate of official labor departments in B&H that was based on their official work reports, it can be said that reports in question do not contain sufficient data on direct results from activities realized, above all in providing informational services and mediation during processes of employment of individuals, which is just a reflection of an insufficiently active approach in the relationship with users, both unemployed persons and employers.The reports were made in such fashion that they predominantly described general trends at the labor market, record and number of the unemployed, while very little attention was paid to departments’ success in providing assistance and support to unemployed persons in finding a job, which was also their legal and statutory obligation. Therefore, existence of basic parameters and elements of the cause and effect relationship between input, results and effects of the labor departments’ work at the labor market is extremely important. For that reason, it is necessary to introduce basic model of measuring success of their work, along with appropriate monitoring and reporting mechanisms, into public employment services in B&H, as soon as possible.

Positive European experiences could surely be used as good guidelines for modernization of domestic labor market institutions. Furthermore, as described in the Joint Memorandum on Priorities of Employment, the EU assists candidate and potential candidate countries in performing labor market reforms. This, however, requires that countries identify specific challenges and develop strategic approach for implementing employment policies, in compliance with policies and practices of the EU.